Return Policy

Thank you for shopping at TrendyHaul. We value your satisfaction and want to ensure that you have a pleasant shopping experience. This Return Policy outlines the guidelines and procedures for returning or exchanging products purchased from our store. Please read this policy carefully before initiating a return.

1. Eligibility:
   1.1. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
   1.2. The return must be requested within 5 days from the date of delivery.
   1.3. Certain items, such as personalized or intimate goods, may not be eligible for returns due to their nature. We will clearly indicate such items on our product pages.

2. Returns Process:
   2.1. To initiate a return, please contact our customer support team on the "contact us" page and provide the following information:
       - Order number
       - Reason for the return
       - Clear and detailed explanation of any issues or defects
   2.2. Our customer support team will review your request and provide you with further instructions within 5 business days.
   2.3. If the return is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the product.
   2.4. It is the customer's responsibility to ship the item back to the designated return address using a trackable shipping method. The customer will be responsible for any return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   2.5. Please include the RMA number on the packaging when returning the product.

3. Refunds:
   3.1. Once the returned item is received and inspected, we will notify you of its status and whether it qualifies for a refund.
   3.2. If the return is approved, we will initiate a refund to your original payment method within 5 business days. The refund amount will be the purchase price of the item minus any applicable restocking fees (if applicable) and the original shipping charges (unless the return is due to an error on our part).
   3.3. Please note that it may take some time for the refunded amount to be credited back to your account, depending on your bank or payment provider.

4. Exchanges:
   4.1. If you would like to exchange an item for a different size, color, or model, please follow the same process as outlined in the "Returns Process" section.
   4.2. Once the return is approved and the item is received, we will issue a store credit or refund, depending on your preference.
   4.3. You can then place a new order for the desired item using the store credit or refunded amount.

5. Non-Returnable Items:
   The following items are non-returnable:
   - Personalized or customized items
   - Intimate or sanitary goods (e.g., underwear, swimwear, earrings)
   - Downloadable or digital products
   - Gift cards

6. Damaged or Defective Items:
   6.1. If you receive a damaged or defective item, please contact us immediately and provide clear photos or videos showing the issue.
   6.2. We will assess the situation and, if applicable, provide a replacement or initiate a refund without requiring a return of the damaged or defective item.

7. Shipping Errors:
   7.1. In the rare event that you receive an incorrect item or an item different from what you ordered, please contact us immediately.
   7.2. We will arrange for the correct item to be shipped to you at our expense, and we may provide a prepaid return label for the incorrect item (if necessary).

8. Changes to the Return Policy:
   We reserve the right to update or modify this Return Policy at any time without prior notice. Please review the policy periodically for any changes.

If you have any questions or concerns regarding our Return Policy, please contact our customer support team by leaving a message on the "contact us" page and we will get back to you. We are here to assist you and ensure your satisfaction.